Customer Service Specialist - Spanish/Italian/French/German-speaking (m/f/d)

The Job

Do you truly care about turning customers’ challenges into positive experiences? Do you take customer issues seriously, but you also know how to say “no” with kindness and professionalism? Do you enjoy teamwork, can be relied on, and love jumping in where help is needed? Then you might be the perfect addition to our Customer Service Team at mute-labs!

Your Responsibilities

As a Customer Service Specialist at mute-labs and Berlin Acoustics, you will support our customers across Europe – mainly in After-Sales – ensuring a smooth delivery and installation experience, and helping them whenever questions or issues arise. More specifically, this means you will:

Handle (post-sale) customer communication for our brands mute-labs and Berlin Acoustics across European markets
Solve even the most challenging customer issues with patience, clarity, and persistence
Ensure that every interaction strengthens customer satisfaction and brand loyalty
Collaborate closely with logistics, sales, and technical teams to ensure seamless end-to-end service
Continuously improve our customer processes through feedback and smart ideas

Erreiche Deine Ziele: Du übernimmst Verantwortung für Deinen eigenen Erfolg – mit klaren, erreichbaren Zielen und intensiver Unterstützung Deines Teams.

Verwandle Leads in Kunden: Mit Persönlichkeit, Verlässlichkeit und einer ehrlichen Beratung überzeugst Du Interessenten.

Begeistere unsere Kunden: Du schaffst echte WOW-Momente und hinterlässt bleibenden Eindruck.

Arbeite strukturiert und organisiert: Du behältst den Überblick und gehst Deine Aufgaben systematisch an.

What do you bring

We’re looking for a hands-on, empathetic, and reliable personality who genuinely enjoys supporting customers and creating positive experiences. We're looking for someone who brings multiple of the following skills:

You love talking to customers on the phone – if you don’t, this role isn’t for you
Excellent communication skills in English and at least one of these additional languages: French, Italian, or Spanish
3+ years of experience in customer service, claims, or complaint management
Further language skills (especially German) are a strong plus
You stay calm and friendly even in difficult situations and have strong rhetorical and conflict-resolution skills
You have a high degree of service orientation, empathy, and attention to detail
Ideally, you’re familiar with customer service software tools (e.g,. ticketing or CRM systems)

What do we offer

About us

Here at mute-labs, we aim to enable companies to achieve more by democratizing silence in the workspace.

And we’re not like any other Berlin start-up you might know:

We’re “no tech”: We know how to develop and sell great hardware products with a focus on sound-insulated phone- and meeting booths.
We have no investors and we really don’t want any. We've been profitable since day one.
We continue to have a steep growth curve – not in employees or coffee cups consumed, but in revenue and profit.
We’re not striving for an exit – we’re building a sustainable business for many generations to come.

Wondering what it's like to work here? Head to our Instagram, we made a reel about it!

our INSTAGRAM

How does it work?

Your Application

Let us know why you’re the perfect fit. The more we know, the better!

Fast Feedback

Always!
No ghosting here - expect to hear from us within 48 hours.

Let’s Talk!

3–4 interviews, and yes, we’d love to meet you in person for at least one of them.

Ready to Join?

If it’s a match, you’ll get an offer. Simple as that!
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