I. General Terms and Conditions

§ 1 Basic provisions

(1) The following business terms are applicable to all the contracts, which you conclude with us as a suppliermute-labs GmbH) via themute-labs website, unless otherwise agreed in writing between the parties. Deviating or conflicting terms and conditions are only effective with our express consent.

(2) We only offer our products for sale if you are a natural or legal person or a partnership with legal capacity that is acting in the exercise of its commercial or independent professional activity when concluding the legal transaction (entrepreneur). The conclusion of a contract with consumers is excluded.

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2 Conclusion of the contract

(1) The subject of the contract is the sale of goods. The essential features of the goods can be found in the respective offer.

(2) As soon as the respective product is placed on our website, we submit a binding offer to conclude a contract via the online shopping basket system under the conditions stated in the respective offer.

(3) The contract is concluded via the online shopping basket system as follows:

The goods intended for purchase are placed in the "shopping basket". You can call up the "shopping basket" via the corresponding button in the navigation bar and make changes there at any time.

After calling up the "Checkout" page and entering the personal data as well as the payment and shipping conditions, all order data are finally displayed again on the order overview page.

If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofort) as a payment method, you will either be taken to the order overview page in our online shop or you will first be redirected to the website of the instant payment system provider.

If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Finally, you will be redirected back to our online shop to the order overview page.

Before submitting the order, you have the option of checking all the details again, changing them (also using the "back" function of the Internet browser) or cancelling the purchase. By sending the order via the corresponding button, you declare the legally binding acceptance of the offer, whereby the contract is concluded.

(4) You can also submit a binding contractual offer (order) by telephone, e-mail, fax or post.
The acceptance of the offer (and thus the conclusion of the contract) takes place in the case of an order by telephone immediately or at the latest within 5 days by means of a confirmation in text form (e.g. e-mail) in which the execution of the order or delivery of the goods is confirmed to you (order confirmation).
If you have not received a corresponding message within this period, you are no longer bound to your order. In this case, any services already provided will be refunded immediately.

(5) Upon request, we will provide you with an individual offer, which will be sent to you in text form and to which we are bound for 5 days. You accept the offer with confirmation in text form.

(6) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.

3 Prices, terms of payment and shipping costs

(1) The prices stated in the respective offers as well as the shipping costs represent net prices. They do not include the statutory value added tax.

(2) The shipping costs incurred are not included in the purchase price; they are charged separately unless free shipping has been promised. Further details can be found under a correspondingly designated button on our website or in the respective offer.

(3) You have the payment options shown under a correspondingly designated button on our website or in the respective offer. Insofar as no other payment deadline is specified for the individual payment methods or on the invoice, the payment claims from the concluded contract are due for payment immediately. The deduction of discounts is only permissible if expressly stated in the respective offer or invoice.

§ 4 Terms of delivery

(1 ) The expected delivery period is stated in the respective offer. Delivery dates and delivery periods are only binding if they have been confirmed by us in writing. In the case of payment in advance by bank transfer, the goods will only be dispatched after we have received the full purchase price and the shipping costs.

(2 ) If, contrary to expectations, a product ordered by you is not available for a reason for which we are not responsible, despite the timely conclusion of an adequate covering transaction, you will be informed immediately of the unavailability and, in the event of withdrawal, any payments already made will be refunded immediately.

(3 ) Partial deliveries are permissible and can be invoiced by us independently, provided that you are not charged additional costs for shipping as a result.

(4 ) If you wish to change the delivery/assembly date or cancel the delivery at short notice, we will incur costs. We therefore reserve the right to invoice you for delivery and assembly costs according to the following scale:

• Changes or cancellation 14 days before the scheduled delivery: 35% of the delivery- and assembly costs
• Changes or cancellation 7 days before the scheduled delivery: 100% of the delivery- and assembly costs.

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§ 5 Warranty

(1 ) The warranty period is 2 years from delivery of the item. The shortened period does not apply:

- for culpably caused damage attributable to us arising from injury to life, limb or health and for other damage caused intentionally or through gross negligence;

- insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;

- for items that have been used for a building in accordance with their normal use and have caused its defectiveness;

- for statutory recourse claims that you have against us in connection with warranty rights.

(2 ) Only our own specifications and the manufacturer's product description shall be deemed agreed as the quality of the item, but not other advertising, public promotions and statements by the manufacturer.

(3 ) In the event of defects, we shall provide warranty at our discretion by rectification or subsequent delivery. If the rectification of defects fails, you may, at your discretion, demand a reduction in price or withdraw from the contract. The rectification of defects shall be deemed to have failed after the second unsuccessful attempt, unless the nature of the item or the defect or other circumstances indicate otherwise. In the event of rectification of defects, we shall not have to bear the increased costs incurred by moving the goods to a location other than the place of performance, provided that the move does not correspond to the intended use of the goods.

(4 ) If permanent changes are made to the product (e.g. drilling holes, installation of components other than the product, etc.), any claim to the product warranty is void.

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§ 6 Right of retention, retention of title

(1) You may only exercise a right of retention insofar as it concerns claims from the same contractual relationship.

(2) We retain title to the goods until all claims arising from the current business relationship have been settled in full. Prior to the transfer of ownership of the reserved goods, a pledge or transfer of ownership by way of security is not permitted.

(3) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice that accrue to you from the resale, and we accept the assignment. You are further authorised to collect the claim. However, insofar as you do not properly fulfil your payment obligations, we reserve the right to collect the claim ourselves.

(4) If the reserved goods are combined and mixed, we shall acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.

(5) We undertake to release the securities to which you are entitled at your request insofar as the realisable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is incumbent upon us.

§ 7 Choice of law, place of performance, place of jurisdiction

(1) German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

(2) The place of performance and place of jurisdiction is our registered office if you are a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU.

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II. Customer information

1.Identity of the seller

mute-labs GmbH
Torstraße 164
10115 Berlin
Germany

Phone: 030-397 119 96
Email: info@mute-labs.com

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2 Information on the conclusion of the contract

The technical steps for the conclusion of the contract and the conclusion of the contract itself, as well as the correction options, are carried out in accordance with § 2 of our General Terms and Conditions (Part I).

3. contract language, contract text storage

3.1. contract language is German.

3.2. the complete contract text is not stored by us. Before sending the order or inquiry, the contract data can be printed out using the browser's print function or saved electronically.

These General Terms and Conditions were drawn up by the lawyers of Händlerbund who specialize in IT law and are constantly checked for legal conformity. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. You can find more information on this at: http://www.haendlerbund.de/agb-service.

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