Buy With Confidence: The mute-labs Service Promise

An acoustic office pod is a long-term investment in how your team works. At mute-labs, we think buying one should feel simple and risk-free — from the first click to years of daily use.

That's why we back our pods with a clear service promise: a 100-day free trial on your first SOLO phone booth, fast delivery, professional assembly, and after-sales support that's there when you need it. Here's what each of those means for you.

Try your first SOLO free for 100 days

You shouldn't have to guess whether a pod fits your office. That's why your first SOLO phone booth comes with a 100-day free trial. You get more than three months to use it in real working conditions — daily calls, video meetings, deep-focus sessions, busy and quiet days alike.

Use that time to find out what matters to you:

• Does it block enough noise for confidential calls?
• Is it comfortable for long sessions, with good airflow and lighting?
• Does your team actually use it — and would they miss it?

If it isn't the right fit, let us know within the trial period. No pressure, no complicated process. We're confident in our pods, and we'd rather you decide with real experience than a spec sheet.

Fast delivery across Europe

When your office needs quiet space, waiting months isn't an option. We deliver to Germany, France, Italy, Spain and the Benelux within 2 to 4 weeks, so your pod arrives while the need is still pressing — not after the problem has already cost you focus and productivity.

Because we sell directly to you, there's no chain of distributors and resellers slowing things down. You order, we plan the delivery with you, and we keep you informed until your pod arrives at your door.

Professional assembly, done right

A pod only performs as well as it's built. Our professional assembly team sets it up on-site, so the panels, seals, ventilation and lighting all work exactly as designed. That's what delivers the acoustic performance you paid for.

You don't need to free up staff, read manuals or hunt for tools. Our team handles the installation efficiently, checks that everything works, and leaves your space clean and ready to use. Your colleagues can step inside and take their first call the same day.

After-sales support that stays with you

Our relationship doesn't end once the pod is installed. Every mute-labs pod is backed by a 2-year warranty and a support team that responds quickly and treats your issue as a priority — whether it's a question about ventilation settings, a part that needs replacing, or advice on relocating your pod.

Find answers fast in our Help Center

Many questions have a quick answer, and you shouldn't have to wait for one. Our Help Center brings together practical guides and FAQs on:

• Using and caring for your pod day to day
• Ventilation, lighting and power
• Cleaning the acoustic felt and surfaces
• Moving or reconfiguring your pod
• Warranty and service requests

Can't find what you need? Contact our support team directly from the Help Center, and a real person will help you solve the problem.

Quiet space, without the risk

Companies of every size choose mute-labs because they want strong acoustic performance and quality without paying for excess. Our service promise makes that choice even easier:

• 100-day free trial — on your first SOLO, so you decide with real experience
• Fast delivery — in 2 to 4 weeks across Germany, France, Italy, Spain and the Benelux
• Professional assembly — installed right, ready the same day
• After-sales support and Help Center — answers and help whenever you need them

Ready to bring focus back to your office? Explore our pods and start your 100-day SOLO trial today.

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